SUPPORTING CUSTOMERS BEYOND THE SALE
The Rushlift Commitment
Supplying high-quality material handling equipment is only the beginning of the relationship with our customers. The real value starts from what happens after the machine arrives on site. From proactive servicing and rapid repairs to genuine parts, tyres and advanced fleet management, Rushlift provides the infrastructure, expertise and technology that keeps customers’ operations moving safely and efficiently.
Our approach is simple, when customers invest in equipment, they need a partner who will support that investment throughout its lifecycle.
A nationwide service and repair network
Downtime can have a significant impact on productivity, which is why Rushlift has built a responsive and highly capable service and repair network across the UK.
Our team of experienced and dedicated engineers delivers both planned maintenance and rapid breakdown response, ensuring equipment is kept in prime condition and returned to service as quickly as possible. Equipped with advanced diagnostic tools and supported by a strong technical infrastructure, our engineers can identify issues quickly and implement effective solutions on site.
Regular servicing not only minimises unexpected downtime, but also extends the life of equipment, helping customers maximise the return on their investment.
Rushlift TruckCare: proactive maintenance for peace of mind
To help customers maintain consistent performance across their fleets, Rushlift TruckCare offers a structured maintenance programme designed to provide preventative servicing and full visibility over equipment health.
Rushlift TruckCare ensures that forklifts and other materials handling equipment are maintained in line with manufacturer guidelines, industry best practice and equipment usage. By focusing on preventative maintenance, potential issues can be identified and resolved before they escalate into costly repairs or operational disruption.
For customers, this means improved reliability, enhanced safety compliance and predictable maintenance costs.
Access to genuine parts with next day delivery as standard
Access to the right parts, at the right time, is essential for keeping equipment operational. Through our UK Parts Distribution Centre, Rushlift provides a comprehensive range of genuine and high-quality replacement components for a wide variety of material handling equipment brands, with next day delivery as standard.
Our parts specialists work closely with customers to identify and supply the correct components quickly, reducing downtime and ensuring machines continue to operate at peak performance. With an extensive supply network and efficient logistics, Rushlift ensure parts availability supports even the most demanding operations.
Specialist forklift tyre service
Tyres play an important role in the safety, stability and efficiency of forklifts and warehouse equipment. Worn or unsuitable tyres can affect traction, load handling and overall machine performance.
Rushlift offers a dedicated forklift trye service that includes the supplying, fitting and replacement of tyres. Whether customers require cushion tyres for indoor warehouse operations or pneumatic options for outdoor applications, our specialists provide guidance and fast installation to keep fleets performing safely and efficiently.
Extending equipment lift with forklift refurbishment
In many cases, refurbishment can be a cost-effective way to extend the working life of existing equipment while restoring performance and reliability.
Rushlift’s forklift refurbishment service enables customers to upgrade and revitalise their equipment through a structured process that may include a mechanical overhaul, replacement components, cosmetic improvements and safety upgrades. The result is a machine that delivers renewed performance while reducing the need for immediate capital investment in new equipment.
For businesses looking to optimise asset utilisation, refurbishment provides a practical and sustainable solution.
Smart fleet oversight with Rushlift FMS
As fleets grow, managing equipment usage, performance and maintenance becomes increasingly complex. Rushlift’s Fleet Management System (FMS) provides customers with real-time insights into how their equipment is being used.
The system captures operational data such as vehicle performance, operator behaviour, and maintenance needs, helping fleet managers make informed decisions about utilisation, safety and servicing schedules. By combining machine data with actionable insights, our FMS allows customers to improve operational efficiency, enhance operator accountability and reduce unnecessary costs.
Supporting compliance through training and inspections
Rushlift also supports customers in maintaining safe and compliant operations through its comprehensive operator training and regulatory inspection services.
Our accredited operator training programmes are designed to ensure that forklift and materials handling equipment operators have the knowledge, skills and confidence to work safely and efficiently.
Alongside this, Rushlift provides Thorough Examinations in line with LOLER and PUWER, helping customers meet their legal obligations and maintain the highest safety standards. Our qualified inspectors carry out detailed assessments of equipment to identify potential risks, ensuring machinery stays compliant, safe to operate and fully documented for audit and regulatory purposes.
At Rushlift, after-sales support is not an additional service, it is a core part of our commitment to customers. By combining nationwide service coverage, preventative maintenance, genuine parts, specialist tyre services, refurbishment capabilities, advance fleet management technology, training and compliance inspections, we help businesses keep their operations running smoothly long after the initial purchase.