Senior Service Coordinator
Northampton
Travel Required:<5% of time
Working Hours:40 hours
Working Conditions:Office based
Overall purpose:To lead Service Coordination team and support the Customer Service Manager with issues and escalations.
MAIN RESPONSIBILITIES AND DUTIES:
Daily Operation
  • To understand all roles within the Service Department
  • Ensuring adequate cover for service office
  • Holiday authorisation
  • Coordinating a team of engineers
KPI Reporting
  • Monitoring of engineer work schedule in conjunction with Service Coordinator and field ops manager, ensuring that all repair works, both chargeable and non-chargeable are carried out in a timely manner
  • Daily review of PM Service completion to ensure monthly targets are achieved
  • Daily review of all outstanding jobs
  • Monitoring of costs
  • Monitoring of patch provision for engineers
Customer / Sales Relations
  • Attendance at customer review meetings if needed
  • First line escalation point for coordinators
PERSON SPECIFICATION:
Criteria Standard Desirable/ Essential
Work Experience
  • 1 years working in MHE D
  • 3 years similar senior administration role E
Skills
  • Excellent time and organisation management E
  • Attention to detail and meticulous accuracy E
  • Excellent communication ( separate customer service skills) E
  • High level of Microsoft skills – particularly Word and Excel E
  • High quality written communication E
Personal Attributes
  • Team oriented E
  • Resilient E
  • Confident communicator E
  • Self-discipline E
  • Impartial and objective E

Rushlift is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

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