Our Service Controllers ensure that we provide top level customer service not only to our clients but also our engineers, subcontractors and colleagues. They are outstanding communicators, who work as part of a dedicated customer call-centre to ensure all jobs are progressed in a prompt and timely manner.

Who We Are

Rushlift is a leading national provider of contract hire, fleet management and servicing of materials handling and aviation support equipment. As part of the Doosan Corporation, we know that our people are our greatest asset and the key to our future. Our goal is to develop and grow alongside society, as a trusted and trustworthy partner.

Role:

To ensure that customer requirements on breakdowns and servicing of trucks are met and surpassed. To coordinate a team of engineers to service customer requirements, and organise follow up work schedules.

What You’ll Be Doing

  • Prioritise, allocate and distribute engineers according to business and customer requirements.
  • Raise orders for sub-contractors where relevant
  • Ensure all equipment service schedules are completed in a timely manner.
  • Organising follow up work schedules
  • Answer and log customer breakdowns on database, ensuring system is accurate and kept up to date with arrivals and completions.
  • Liaise with parts department regarding back orders
  • Making follow up calls to customer to ensure satisfaction
  • Upkeep of all databases
  • Upkeep of all databases
  • Provide cover for other staff within the department.
  • Any other duties deemed reasonable.

What We’re Looking For

  • Customer facing environment
  • Customer service on the phone
  • Excellent IT Skills
  • Communication Skills
  • Organisational Skills
  • Good Team Player
  • Strong People Skills
  • Aspiration to learn and progress
  • Resilient

What Happens Next?

If you’d like to be considered for the role, we’d love to hear from you. Just send us your CV with a covering note stating salary expectations.

Once you have completed your application, our Recruitment Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.

Rushlift is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Absolutely no agencies

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